Privacy policy
Last updated: 11 February 2026
Oh Rosewood operates this shop and website, including all related information, content, features, tools, products and Services, to provide you, the customer, with a personalised shopping experience (the ‘Services’). Oh Rosewood is powered by Shopify, enabling us to provide the Services to you. This privacy policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and that you understand the collection, use and disclosure of your data as described in this Privacy Policy.
Personal information we collect or process
When we use the term “personal information”, we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or that has been de-identified, so that you cannot be identified from it or it cannot reasonably be linked to you. We may collect the following categories collect or process personal information, including inferences drawn from this personal information, depending on how you use the Services, where you live, and as permitted or required by applicable law:
Contact details, including your name, address, billing address, delivery address, telephone number and email address.
Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
Account details, including your username, password, security questions, preferences and settings.
Transaction data, including the items you view, place in your basket, add to your wishlist or purchase, return, exchange or cancel, and your previous transactions.
Communications with us, including the information you include in your communications with us, for example when submitting a customer support enquiry.
Device data, including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information, including information about your interaction with the Services, including how and when you interact with or navigate the Services.
Sources of personal information
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically via the Services, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
To provide, customise and improve the Services. We use your personal information to provide you with the Services, including to perform our agreement with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send you notifications regarding your account, to process purchases, returns, exchanges or other transactions, to create your account, maintain and otherwise manage it, to arrange delivery, to facilitate any returns and exchanges, to enable you to post reviews, and to create a personalised shopping experience for you, such as recommending products related to your purchases. This may involve us using your personal information to better tailor and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional messages by email, text message or post, and to show you online advertisements for products or Services on the Services or other websites, based, among other things, on items you have previously purchased or added to your shopping basket and other activities on the Services.
Security and fraud prevention. We use your personal information to verify your account, to provide a secure payment and shopping experience, to detect, investigate or take action against potential fraudulent, illegal, unsafe or malicious activities, to protect public safety, and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account login details secure. We strongly recommend that you do not share your username, password or other login details with anyone else.
Communicating with you. We use your personal information to provide you with customer support, to respond to your enquiries, to provide you with effective Services and to maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential breaches of our terms or policies.
How we disclose personal information
In certain circumstances, we may share your personal information with third parties for legitimate purposes that are subject to this privacy policy. Such circumstances may include:
With Shopify, vendors and other third parties who perform Services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping);
With business and marketing partners to provide marketing Services and advertise to you; for example, we use Shopify to support personalised advertising with third-party Services based on your online activity across various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted adverts and marketing based on your online activity across different merchants and websites.
When you instruct us, request us to do so, or otherwise give us permission to provide certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our group of companies.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information that you submit to the Services will be sent to and shared with Shopify, as well as third parties who may be located in countries other than the one in which you reside, in order to provide and improve the Services for you. In addition, to help protect, grow and improve our business, we use certain enhanced Shopify features that contain data and information obtained from your interactions with our shop, with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our shop, with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To find out more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Customer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information via the Shopify Privacy Policy portal link.
Third-party websites and links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or operated by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restriction as to its use by us or by a third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we are not actually aware that we “share” or “sell” (as these terms are defined in applicable law) personal data of individuals under the age of 16.
Security and retention of your information
Please be aware that no security measure is perfect or impenetrable, and that we cannot guarantee “perfect security”. Furthermore, information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential data to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide you with Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute; they may only apply in certain circumstances, and in some cases we may refuse your request as permitted by law.
Right of access/information. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to request that we erase personal information we hold about you.
Right to rectification. You may have the right to ask us to correct inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain conditions and exceptions.
Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you non-promotional emails, for example regarding your account or orders you have placed.
If you live in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and restrictions provided for by local law, you may exercise the following rights in addition to those described above:
Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of personal information for certain purposes.
Withdrawal of consent: where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before it was withdrawn.
You may exercise any of these rights where indicated within the Services or by contacting us using the contact details below. For more information on how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, please visit https://privacy.Shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised representative to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we require the agent to prove that you have authorised them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about the way we process your personal information, please contact us using the contact details below. Depending on where you live, you have the right to appeal against our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.
International transfers
Please note that we may transfer, store and process your personal information outside the country where you live.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant UK competent authority, where applicable, unless the data is transferred to a country that has been determined to offer an adequate level of protection.
Changes to this privacy policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on this website, update the “Last updated on” date and provide notice as required by applicable law.